Bloxflip takes your privacy very seriously. This document transparently explains how we collect, use, store, and protect your personal data as a user of our platform in Malaysia.
Before reading the full policy, here is a summary of Bloxflip's core commitments to protecting your personal data as a Malaysian user.
Data Protection Officer:
privacy@bloxflip.ws
Response within 14 business days
Important Note: This Privacy Policy describes Bloxflip's data protection practices and applies to all users of our platform in Malaysia. By using Bloxflip's services, you consent to the processing of your personal data as described in this document.
Bloxflip ("we", "the platform", or "Bloxflip") is committed to protecting the privacy of all users who register and use our services in Malaysia. This Privacy Policy clearly explains how we collect, use, store, share, and protect your personal data.
As an online sports betting and casino platform operating in Malaysia, Bloxflip subject to the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We regard compliance with data protection law not merely as a legal obligation, but as part of our commitment to our valued players.
This document applies to all personal data you provide to us during account registration, platform use, financial transaction processing (including deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX), and interactions with our support team. Bloxflip.
Bloxflip collects your personal data in various ways depending on how you interact with our platform. Below is a breakdown of the types of data collected:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Registration form, KYC |
| Contact Data | Email, Malaysian phone number, address | Account registration, profile updates |
| Financial Data | Bank account number, TNG/GrabPay/Boost e-wallet ID, transaction records | Deposit & withdrawal process |
| Betting Data | Betting history, games played, wins/losses | In-platform activity |
| Technical Data | IP address, device type, browser, general location | Automatically during use |
| Communication Data | Live chat logs, support emails, feedback | Interactions with customer support |
We does not collect sensitive personal data such as medical records, political information, or religious beliefs unless specifically required by law for identity verification purposes.
Minimum Data: Bloxflip adheres to the principle of data minimisation — we only collect data that is genuinely necessary to provide the services you use. We do not collect excessive data purely for commercial purposes.
Bloxflip uses the personal data collected for the following purposes, all grounded in a valid legal basis under Malaysia's PDPA:
Bloxflip not use your data for fully automated decision-making that significantly affects your rights or interests without human oversight.
Bloxflip does not sell, rent, or trade your personal data to any third party. However, there are limited situations where sharing your data becomes necessary:
All third parties receiving data from Bloxflip are bound by strict data processing agreements. They may only use your data for the specific purposes defined and must adhere to the applicable security standards.
Bloxflip continuously invests in security infrastructure to protect your personal data. The security measures we have in place include:
If Your Account Is Compromised: If you suspect your Bloxflip account has been accessed without authorisation, contact our support team immediately via live chat. We will freeze your account within 15 minutes to prevent any further loss.
Bloxflip uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some platform features. Bloxflip.
Under Malaysia's PDPA and Bloxflip's policy, you have the following rights regarding your personal data:
How to Submit a Request: To exercise any of the rights above, email privacy@bloxflip.ws with the subject line "Personal Data Rights Request", and include your account number along with details of your request. We will verify your identity before processing it.
Bloxflip do not accept registration or use of our services by individuals under the age of 18. Our platform is strictly prohibited for children and underage minors.
If we discover that personal data of a child under 18 has been collected without our knowledge, we will take immediate steps to delete that data and terminate the associated account.
Parents or guardians who suspect their child may have registered a Bloxflip account can contact us at privacy@bloxflip.ws to request an immediate investigation and data deletion.
Parts of Bloxflip's technical infrastructure may involve storing or processing data outside Malaysia — for example, the use of international cloud services for data backup and performance optimization.
In all such cases, Bloxflip ensures that:
Sensitive financial data such as your bank account information and MYR transaction records are processed and stored within Malaysia in compliance with local regulatory requirements.
Bloxflip retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal requirements. General data retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Operational service requirements |
| Data After Account Closure | 7 years | AML/financial legal requirements |
| Financial Transaction Records | 7 years | Malaysia Tax Act & AML Requirements |
| Support Communication Logs | 3 years | Dispute resolution & quality |
| Login & Session Data | 90 days | Security & Fraud Detection |
| Marketing Data (with consent) | Until consent is withdrawn | Based on user consent |
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked back to your identity.
Bloxflip reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements.
When material amendments are made — particularly changes that affect how your data is used or your rights — we will:
Continued use of the Bloxflip platform after the effective date of any amendment constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Bloxflip handles your personal data, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For complaints requiring a more thorough investigation, we will provide status updates within the same timeframe and resolve the matter within 30 business days.
Complaints to Authorities: If you are not satisfied with how we have handled your privacy complaint, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.