Have questions about your account, RM deposits, withdrawals, bonuses, or security? Find your answers below — we've compiled the most frequently asked questions from Malaysian players.
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Creating a Bloxflip account is free and takes less than 2 minutes. Go to the Sign Up and fill in the following details: full name as per MyKad, active Malaysian phone number, email address, password, and date of birth.
After submitting the form, you will receive an OTP code via SMS to your registered phone number. Enter the code to verify your account. Your account will be immediately active and ready to use. You must be 18 years of age and above to register.
Go to the Log In and click "Forgot password?". Enter your registered Malaysian email address or phone number. Bloxflip will send a password reset link within 3 minutes — check your inbox and spam folder if it doesn't arrive.
The reset link is only valid for 15 minutes. If you no longer have access to your registered email or phone number, please contact our live chat support and provide a copy of your MyKad for identity verification.
2FA is an additional security layer that requires you to enter an OTP code each time you log in from a new device, on top of your password. This keeps your account protected even if your password has been compromised.
To enable 2FA: Log in > Account Settings > Security > Two-Factor Authentication. Select SMS to your Malaysian number. We strongly recommend enabling 2FA especially if you have a large MYR balance in your account.
An account may be suspended for several reasons: (1) More than 5 consecutive failed login attempts. (2) KYC verification not yet completed for withdrawals exceeding RM500. (3) Suspicious activity or behaviour inconsistent with Terms & Conditions our team. (4) You have activated an account break or self-exclusion yourself.
Contact our 24/7 live chat support with your account number and a copy of your MyKad to resolve this quickly.
Yes, you can update your phone number and email address via Account Settings after logging in. Updating your phone number requires OTP verification to both your old and new number.
For security purposes, changing your phone number will trigger a withdrawal suspension period of 24 hours to protect your funds from unauthorised access.
No. Each user is only permitted to have one Bloxflip account. Creating multiple accounts using the same or different information is a violation of our Terms & Conditions and may result in all associated accounts being closed and balances returned.
If you have forgotten your existing account credentials, use the "Forgot password" function or contact our support team to regain access to your original account.
KYC (Know Your Customer) verification is a standard security procedure for all online financial platforms. At Bloxflip, KYC is required when: making your first withdrawal, withdrawing amounts exceeding RM500, or when the system detects activity that requires identity verification.
Accepted documents: front and back copy of your MyKad. The verification process is usually completed within 1–2 hours business hours. Your data is protected under Malaysia's PDPA.
The minimum deposit at Bloxflip is RM10 for all payment methods. There is no different minimum based on method — whether you use Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, the minimum is always RM10.
The maximum daily deposit limit is RM50,000. All deposits are processed within Malaysian Ringgit (RM) and credited to your account instantly.
Bloxflip accepts all major Malaysian payment methods:
All deposits are in Malaysian Ringgit (RM). No overseas bank account or foreign currency required.
Withdrawals at Bloxflip are typically processed within 3–10 minutes to your Malaysian e-wallet or bank account, including outside regular banking hours. This is one of Bloxflip's key advantages — no need to wait until the next business day.
First-time withdrawals or withdrawals exceeding RM500 may require additional KYC review, which can take up to 24 hours. The minimum withdrawal amount is RM50.
If your withdrawal has not arrived after 30 minutes, try these steps: (1) Check your withdrawal status under Transaction History in your account. (2) Ensure the recipient account details (account number / e-wallet) are correct and match the name on your Bloxflip account.
If the status shows "Processed" but the funds have not arrived after 1 hour, contact our live chat support with a screenshot of your transaction ID. We will investigate and resolve it promptly.
Bloxflip does not charge any additional fees for deposits and withdrawals. However, your payment service provider (bank or e-wallet) may apply their own transaction fees at their respective rates.
To avoid unexpected charges, check with your e-wallet provider or bank about their free transaction limits before making a deposit or withdrawal.
In most cases, deposits are completed within 1–3 minutes. If more than 10 minutes have passed and your Bloxflip account balance has not been updated, please contact our support team with: (1) Proof of payment or a transaction screenshot from your TNG/bank, (2) The RM amount transferred, (3) The date and time of the transaction.
Our team will verify the payment on our end and credit the balance shortly.
The default maximum daily deposit limit is RM50,000. For higher limits, contact our support team for a VIP account review.
As part of our commitment to responsible gaming, you can also set a personal deposit limit lower than the default from your account settings — whether daily, weekly, or monthly. Learn more on the Responsible Gaming us.
The Bloxflip welcome bonus is credited automatically after you make your first qualifying deposit. No form to fill in or support contact needed.
Steps: (1) Sign Up a new account. (2) Make the minimum qualifying first deposit in RM. (3) The bonus will be credited to your bonus account within minutes. Check the "Bonus" or "Promotions" tab in your account for full rollover terms and conditions. Visit our Welcome Bonus for full details.
The rollover (or wagering requirement) is the total amount you need to wager before your bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 5x rollover, you must place a total of RM500 in bets before the bonus can be withdrawn.
The full rollover requirements for each offer are clearly stated on the Promotions us. Always read the terms before claiming any bonus.
Yes! Bloxflip offers a wide range of ongoing promotions for all members, not just new ones. These include: weekly cashback, weekend reload bonuses, free bets on selected EPL and Liga Super Malaysia matches, and personalised offers based on your account activity.
Check the Promotions page regularly for the latest offers, or make sure promotional email notifications are enabled in your account settings.
Yes, all Bloxflip bonuses have an expiry date stated at the time the bonus is awarded. The typical validity period is between 7 to 30 days depending on the promotion type. Any unused bonus within that period will expire automatically.
You will receive an email reminder notification before your bonus expires. Check your bonus balance regularly in your account dashboard.
The promo code field can be found in the registration form on the Sign Up — look for the "Promo Code (Optional)" field and enter your code before submitting the form. Promo codes can only be entered during registration and cannot be added after the account has been created.
If you missed entering the code during registration, contact our support team within 24 hours of signing up and we will do our best to resolve it.
The Bloxflip loyalty programme awards reward points for every bet you place. The more you play, the faster you climb to higher VIP tiers — with exclusive perks such as higher withdrawal limits, bigger cashback, a dedicated personal account manager, and special bonuses.
Check your VIP tier status in your account dashboard under the "Loyalty Programme" section.
Bloxflip offers an extensive betting market covering popular sports both in Malaysia and internationally:
Yes! In-play / live betting is one of the most popular features at Bloxflip. You can place bets while a match is in progress, with odds updated in real time.
Available for nearly all EPL, Liga Super Malaysia, badminton, e-sports matches, and more. Access the "Live" section in the platform after logging in to see all ongoing matches.
Yes, Bloxflip supports parlay (accumulator) betting, where you can combine multiple selections from different matches into a single bet slip for multiplied odds and higher potential returns.
For example, if you correctly predict 5 match outcomes, your payout is the combined product of all those odds — offering significantly higher winning potential. A minimum of 2 selections is required for a parlay. Check the "Bet Slip" section in the platform to start building your parlay.
If a match is cancelled, postponed without resumption, or not completed within the stipulated timeframe, your bet will be fully refunded to your MYR account balance.
For parlay bets, any cancelled selection is treated as "void" and the odds are recalculated based on the remaining selections. Refunds are typically completed within 24 hours of the official result being received.
Yes, Bloxflip has a dedicated E-Sports comprehensive coverage of all major esports titles in Malaysia: Mobile Legends: Bang Bang (MLBB), DOTA 2, CS2, Valorant, League of Legends, and more.
You can bet on standard markets such as match winner, handicap, total kills, and many in-play markets during live tournaments. MPL Malaysia and SEA Games esports are among the most popular events on our platform.
Yes, the cash out feature is available for selected sports bets at Bloxflip. This lets you "lock in" part or all of your winnings before the match ends, or reduce your losses if the match is not going as expected.
The cash out value is calculated automatically based on current odds and match conditions. Look for the "Cash Out" icon on your active bet slip while the match is in progress. Please note that not all bets are eligible for cash out.
Bloxflip offers an extensive casino game library, including:
All games are accessible from your mobile phone or computer, 24 hours a day. Visit our Blackjack for a dedicated guide on that game.
Yes, all Bloxflip casino games use a Random Number Generator (RNG) that has been certified by independent testing bodies. This ensures every game outcome is completely random and cannot be manipulated by any party.
For live casino, all dealer actions are recorded live and can be reviewed should any dispute arise. Transparency is a core value at Bloxflip.
Minimum bet amounts vary by game. For slots, most games start from as low as RM0.30 per round, making it suitable for a wide range of budgets.
To live casino, blackjack and baccarat tables typically start from RM5 per hand, while VIP tables carry higher limits. You can filter games by stake range within the platform to find a table that suits your budget.
Absolutely! The Bloxflip platform is built with the best mobile experience in mind. All slots and Live Casino games are fully playable on any Android or iOS device — no app download needed. Simply open your mobile browser and log in to Bloxflip.
For the best experience, use a stable internet connection (WiFi or 4G/5G), especially during live casino sessions, to ensure smooth dealer video streaming.
Yes, most slots games on Bloxflip offer a demo mode that lets you try the game using virtual credits without spending real MYR. It is a great way to get familiar with the game mechanics before playing with real money.
To access demo mode, look for the "Try for Free" or "Demo" button on any slots game. Demo mode is not available for live casino games as they involve real live dealers.
All of Bloxflip's responsible gambling tools can be accessed via: Log in > Account Settings > Responsible Gambling. From there, you can set deposit limits (daily/weekly/monthly in RM), loss limits, and daily session time limits.
Reduced limits take effect immediately, while increased limits require 72 hours before they come into force. Learn more on the Responsible Gaming us.
Go to Account Settings > Responsible Gaming > Account Break. Choose your preferred break duration: 24 hours, 3 days, 7 days, 1 month, 3 months, or 6 months. During an active break, you will not be able to log in or make deposits.
Withdrawal of available balance is still permitted during the break period via customer support. If you need immediate assistance with a gambling problem, please contact Talian Kasih 15999 (free, 24 hours).
Self-exclusion is an option to permanently close your Bloxflip account if you feel you need a more serious step to manage your gambling habits. Once activated, the account cannot be reopened for a minimum period of 12 months.
Any remaining MYR balance will be processed for a refund. To activate self-exclusion, contact our live chat support or email support@bloxflip.ws. There is no charge for this option.
If you or someone you care about feels that betting is starting to have a negative impact, help is available in Malaysia:
Remember: seeking help is a sign of strength. Read our Responsible Gaming for full details including self-assessment tools.
The Bloxflip Malaysia support team is available 24/7 in Bahasa Melayu to assist you with any enquiries or issues.
From the FAQs above, you can see just how comprehensive and secure Bloxflip is. Here is a summary of the key advantages that make us the number one choice.
Can't find the answer to your question on this FAQ page? Contact the Bloxflip support team via in-platform live chat or email support@bloxflip.ws. We aim to respond to all enquiries in Bahasa Melayu promptly.